Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our curated collections, select your desired items, add them to your cart, and proceed to checkout. We accept major credit cards, debit cards, and mobile money payments.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways. We never store your complete payment details.
Can I modify or cancel my order?
Please contact us immediately at info@marquevue.com if you need to modify or cancel your order. Once shipped, modifications are not possible, but you can use our return policy.
Shipping & Delivery
Where do you ship?
We ship everywhere! You mention it.
How long does delivery take?
Nairobi deliveries typically take 2-3 business days. Other regions may take 3-5 business days. You'll receive tracking information once your order ships.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over a certain amount.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Items must be in their original condition and packaging.
How do I initiate a return?
Contact our customer service team at info@marquevue.com with your order number and reason for return. We'll provide you with return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Products & Sizing
Are all items authentic?
Yes, absolutely. We partner directly with verified designers and brands. Every piece is authenticated to ensure you receive genuine, premium modest fashion.
How do I choose the right size?
Each product page includes detailed size guides. Since we work with multiple brand partners, sizing may vary by designer. Always check the specific size chart for each item.
Can I request custom alterations?
Please contact us for custom alteration requests. Availability depends on the specific brand partner and item.
About Our Marketplace
What makes Marquevue different?
We're a curated multi-vendor marketplace bringing together the finest modest fashion designers and brands in one place. Each partner is carefully selected to ensure quality, authenticity, and style.
How do I become a vendor?
We're always looking for talented designers and brands. Visit our 'Become a Vendor' page or contact us at info@marquevue.com to learn about partnership opportunities.
Customer Support
How can I contact customer service?
Email us at info@marquevue.com or use our Contact Us page. We typically respond within 24 hours during business days.
Do you have a physical store?
We currently operate online only, allowing us to offer a wider selection from multiple brand partners across the region.